This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or engaging with our joinery services. By using our website or services, you agree to the terms outlined in this Privacy Policy.
Data We Collect
Personal Data Provided by You:
- Name: Provided via our contact forms, phone calls, or email enquiries
- Contact Information: Email address, phone number, and postal address
- Property Information: Address of property where joinery work is to be carried out
- Project Details: Information about your joinery requirements, specifications, and preferences
- Communication Records: Records of our conversations, meetings, and correspondence
Technical Data:
- Website Usage: Your IP address, browser type, operating system, and pages visited, collected via cookies
- Google Analytics: Anonymous usage data to help us improve our website experience
For more details about cookies, please see our Cookie Policy.
Project-Related Data:
- Site Visit Information: Notes and measurements taken during property consultations
- Project Documentation: Technical drawings, specifications, and project timelines
- Photography: Images of your property (interior/exterior) and completed work, taken with your permission
How We Use Your Data
We use the data collected for the following purposes:
To Provide Our Services:
- Responding to enquiries and providing quotes
- Scheduling consultations and site visits
- Planning and executing joinery projects
- Providing after-sales support and maintenance advice
To Communicate with You:
- Sending project updates and scheduling information
- Sharing relevant product information and design ideas
- Following up on completed projects
To Improve Our Services:
- Analysing project outcomes to enhance our craftsmanship
- Improving our website and customer experience
- Training and development purposes
For Marketing (with your consent):
- Showcasing completed projects in our portfolio (with anonymised details)
- Including project photos on our website and marketing materials
- Sharing testimonials and case studies
Legal Obligations:
- Complying with health and safety requirements
- Meeting insurance and warranty obligations
- Fulfilling legal and regulatory requirements
Data Sharing
We will not sell, distribute, or lease your personal information to third parties. We may share your data only in the following circumstances:
- Subcontractors: When necessary for project completion (e.g., specialists, suppliers)
- Professional Services: Accountants, lawyers, or insurance providers as required
- Legal Requirements: When required by law or to protect our legal rights
- Emergency Situations: To protect health, safety, or prevent damage to property
All third parties are required to maintain the confidentiality and security of your personal data.
Data Retention
We retain your personal information as follows:
- Enquiry Data: 2 years from last contact (unless project proceeds)
- Project Data: 7 years after project completion (for warranty and insurance purposes)
- Financial Records: As required by UK tax and accounting regulations
- Marketing Consent: Until withdrawn by you
- Website Analytics: 26 months (Google Analytics default)
Data Security
We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures including:
- Secure storage of physical documents in locked filing systems
- Password-protected digital files and encrypted data transmission
- Limited access to personal data on a need-to-know basis
- Regular backup procedures and secure disposal of old records
- Professional indemnity and public liability insurance
Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Access: Request details of the personal data we hold about you
- Correction: Request correction of any inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal obligations)
- Objection: Object to processing of your personal data for specific purposes
- Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw marketing consent at any time
To exercise these rights, please contact us at ov*******@*****il.com.
Photography and Marketing
Project Photography:
- We may take photographs during and after project completion
- Photos are used for quality control, insurance, and portfolio purposes
- We will request separate consent before using images for marketing
- You may request that certain areas or details not be photographed
Marketing Usage:
- With your consent, we may use project photos in our marketing materials
- Personal identifying information is removed or obscured
- You may withdraw consent for marketing use at any time
- Original photos for insurance/warranty purposes are retained regardless of marketing consent
Google Analytics
Our website uses Google Analytics to understand how visitors use our site. This service:
- Collects anonymous usage data
- Uses cookies to track page visits and user behaviour
- Helps us improve our website experience
You can opt out of Google Analytics tracking by visiting: Google Analytics Opt-out
Third-Party Links
Our website may contain links to suppliers, partners, or other relevant websites. We are not responsible for the privacy practices of such websites. Please review their privacy policies when you visit them.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Overgreen Joinery
Email: ov*******@*****il.com
Phone: 07561 343 637
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to existing clients via email. This policy is effective as of July 2025.
This Privacy Policy was last updated: July 2025